Below are some of our most frequently asked questions. If you don’t find the answer, please get in touch by email or phone.
I’m unsure of my exact requirements. Can you help?
We will happily offer a no obligation advisory service to help you make the right choice of light(s). We would love to hear about your plans, to see photos of the space where the light will go and offer you suggestions to help complete your room with the perfect light.
Do you sell shades separately?
We have a large stock of unrestored shades and will happily help you to find a replacement for a broken or missing shade if possible. We don’t advertise the shades on their own so drop us a message.
Do you offer a choice of Bulb Holders?
We fit our pendant lights and lamps with B22 bayonet bulb holders as standard but if you would prefer an E27 screw in bulb holder, or another type please enquire prior to purchase. We will fit this at no extra cost.
Are our lights suitable for outdoor or bathroom use?
Because our lights are vintage or antique, we cannot provide an IP rating for them. We therefore advise that they are not for outdoor use or within the splash zone of your bathroom or kitchen.
I will need more than 1 metre of cable on my pendant light, is that possible?
At no extra cost, we will happily wire your light with up to 2 metres of cable and supply the suspension chain to match.
What if I decide my item isn’t right for me when it arrives?
We will happily refund the cost of the item in full (minus postage) provided that you carefully package and return the item to us using a signed for carrier.
How quickly can I expect to receive my order
We wire and PAT test our lights to order. Please allow 7-10 days for dispatch. However, if you need a light more quickly than this, please let us know as you order and we will do our best to accommodate your delivery requirements. Other items will be despatched within three working days.
What if my light arrives damaged?
Don’t worry! We have had years of experience packing our fragile lights. We pack extremely carefully and ask that you carefully unpack the light within 48 hours of receipt. If there should be damage to the light at that time we will replace it at our expense or if that isn’t possible, offer you a full refund.
Can you give the brass fittings an aged look?
Yes we can give an aged patina to polished brass or copper fittings. This is usually free of charge but please ask enquire before purchase.
Does my light have a Guarantee?
All our lights are guaranteed against electrical fault/failure for a period of 12 months from the date of purchase.
Can I come and view the item I am interested in buying?
Yes of course. Whilst we aren’t open to the public at set times, we would welcome you to come and visit. Just contact us by phone or email to make arrangements.
Can I Collect my item in person?
Yes, you are more than welcome to collect the item in person at a time to suit you. We will pack it safely away for you until you visit. Although we are an online shop, we love to meet our customers! We are based in Melbourne, Derby
Do you Ship outside of the British Isles?
We would be happy to find a competitive, insured shipping price for your item. Please enquire via the email link in the item description box before purchase.
How do I pay for my item?
Our online shop is powered by Woo Commerce. You can use any major credit or debit card to pay and we use Paypal as our secure payment gateway. If you would rather pay by cheque, then we are happy for you to do this but will need to wait for the cheque to have cleared with our bank before we can despatch your item. We also accept BACS payments.